What does the future of AI hold for workers? It’s hard to say for sure, but in a Summer 2023 article for Business Insider, four AI experts looked to the past for answers. According to one expert, while technology-driven automation has replaced certain jobs, it has also led to the creation of higher-quality jobs. In time, it has also helped to increase the number of jobs, as more productivity often comes with a need for more workers.
When it comes to the jobs that remain unautomated, Oded Netzer, Arthur J. Samberg Professor of Business and Vice Dean for Research, discussed opportunities for highly skilled customer service workers to stand out.
“As AI improves, I do expect AI to replace some of call-center tasks,” said Netzer. “...humans left in these jobs will need to be domain experts and deal with more difficult issues.”
Learn more about what lies ahead for AI in the workplace and how both companies and workers can prepare for the future.
