Balancing Agent Retention and Waiting Time in Service Platforms

Authors: Marcelo Olivares, A. Musalem, and D. Yung

Format: Journal Article

Publication Date: Forthcoming

Journal: Operations Research

Full Citation

Olivares, Marcelo, A. Musalem, and D. Yung. “Balancing Agent Retention and Waiting Time in Service Platforms.”

Operations Research

no.

Special Issue on Behavioral Queuing Science

(Forthcoming).