Playing For Excellence? How Gamified Training Impacts Employee Performance

Key Takeaways

• Gamified employee training offers demonstrable improvements over traditional methods concerning course completion, employee knowledge retention, and office-level performance outcomes.
• Firms that introduced gamified training and successfully implemented it saw several benefits, including the retention of more clients, added clients, and increased revenue.
• The benefits of gamified employee training are most substantial in offices where leaders are highly engaged with the training initiative and nurture employee participation or in offices where employees are already motivated to improve their performance.