Retail in High Definition: Monitoring customer assistance through video analytics

Authors: Marcelo Olivares, A. Musalem, and A. Schilkrut

Format: Journal Article

Publication Date: January 1, 2021

Journal: Manufacturing & Service Operations Management

Full Citation

Olivares, Marcelo, A. Musalem, and A. Schilkrut. “Retail in High Definition: Monitoring customer assistance through video analytics.”

Manufacturing & Service Operations Management

vol. 23, no.

5

(January 01, 2021): 1025-1042. doi:

10.1287/msom.2020.0865