Using both your head and your heart: The role of perspective taking and empathy in resolving social conflict

Galinsky, Adam, D. Gilin, and W. Maddux. “Using both your head and your heart: The role of perspective taking and empathy in resolving social conflict.” In The Psychology of Social Conflict and Aggression, edited by Joseph P. Forgas, Arie W. Kruglanski, and Kipling D. Williams, 103-118. New York: Psychology Press, 2011.