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Consumer Behavior

See the latest research, articles and faculty on the Consumer Behavior Area of Expertise at Columbia Business School.

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Latest on Consumer Behavior

Entrepreneurial Leadership & Strategy, Marketing
Date
January 22, 2020
Norman de Greve
Entrepreneurial Leadership & Strategy, Marketing

Norman de Greve: From Purpose to Action

For Norman de Greve, (Chief Marketing Officer, CVS Health; BRITE '20 Speaker), staying true to CVS Health's brand purpose has had a significant impact on business as usual.
  • Read more about Norman de Greve: From Purpose to Action about Norman de Greve: From Purpose to Action
Marketing
Date
December 23, 2019
A retail sales display with women's shoes and purses.
Marketing

Numbers Affect Customers in Countless Ways

From prices to user ratings, numbers influence how we shop.
  • Read more about Numbers Affect Customers in Countless Ways about Numbers Affect Customers in Countless Ways
Marketing
Date
December 23, 2019
A woman shopping at a store.
Marketing

Considering the Alternatives While Shopping

How dissimilar options could interfere with making a purchase.
  • Read more about Considering the Alternatives While Shopping about Considering the Alternatives While Shopping

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Consumer Behavior Faculty

CBS Faculty Research on Consumer Behavior

How individual actions can combat climate change

Authors
Gernot Wagner
Date
November 10, 2021
Format
Newspaper/Magazine Article
Publication
The Economist

It is tempting to dismiss personal responsibility for lowering one’s carbon footprint. After all, it was bp that popularised the concept in the mid-aughts, telling everyone that it was “time to go on a low-carbon diet”.

Read More about How individual actions can combat climate change

The Platform Delusion: Who Wins and Who Loses in the Age of Tech Titans

Authors
Jonathan Knee
Date
September 1, 2021
Format
Book
Publisher
Portfolio

Many think that they understand the secrets to the success of the biggest tech companies: Facebook, Amazon, Apple, Netflix, and Google. It's the platform economy, or network effects, or some other magical power that makes their ultimate world domination inevitable. Investment banker and professor Jonathan Knee argues that the truth is much more complicated--but entrepreneurs and investors can understand what makes the giants work, and learn the keys to lasting success in the digital economy.

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Debt Relief and Slow Recovery: A Decade after Lehman

Authors
Tomasz Piskorski and Amit Seru
Date
September 1, 2021
Format
Journal Article
Journal
Journal of Financial Economics

We follow a representative panel of millions of consumers in the U.S. from 2007 to 2017 and document several facts on the long-term effects of the Great Recession. There were about six million foreclosures in the ten-year period after Lehman's collapse. Owners of multiple homes accounted for 25% of these foreclosures, while comprising only 13% of the market. Foreclosures displaced homeowners, with most of them moving at least once. Only a quarter of foreclosed households regained homeownership, taking an average four years to do so.

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Learning from Prospectuses

Authors
Simona Abis, Andrea Buffa, Apoorva Javadekar, and Anton Lines
Date
September 1, 2021
Format
Working Paper

We study qualitative information disclosure by mutual funds when investors learn from these disclosures in addition to past performance. We show theoretically that fund managers with specialized strategies optimally choose to disclose detailed strategy descriptions, while managers with standardized strategies provide generic descriptions. Generic descriptions lead to errors in benchmarking by investors and thus higher volatility in capital flows.

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Consumption Ideology

Authors
Bernd Schmitt, Joško Brakus, and Alessandro Biraglia
Date
August 27, 2021
Format
Journal Article
Journal
Journal of Consumer Research

Ideology plays a central role in consumer decisions, actions, and practices. While there have been numerous studies of ideological formations in specific consumption contexts, an integrative theoretical framework on consumption ideology has been missing. The theoretical framework presented in this article integrates systemic, social group, and social reality perspectives from social theory with prior consumer research to conceptualize consumption ideology as ideas and ideals that are related to consumerism and manifested in consumer behavior.

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How I Greened My Prewar Co-op

Authors
Gernot Wagner
Date
August 12, 2021
Format
Newspaper/Magazine Article
Publication
Curbed/New York Magazine

A climate economist overhauls his leaky, 200-year-old co-op.

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Purchase History and Product Personalization

Authors
Laura Doval and Vasiliki Skreta
Date
June 17, 2021
Format
Working Paper

Product personalization opens the door to price discrimination. A rich product line allows for higher consumer satisfaction, but the mere choice of a product carries valuable information about the consumer that the firm can leverage for price discrimination. Controlling the degree of product personalization provides the firm with an additional tool to curb ratcheting forces arising from consumers' awareness of being price discriminated.

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Facebook Ads vs. Malaria: A Cluster-Randomized Trial in India

Authors
Nandan Rao, Dante Donati, and Victor Orozco-Olvera
Date
June 1, 2021
Format
Working Paper
Read More about Facebook Ads vs. Malaria: A Cluster-Randomized Trial in India

Optimal Mechanism for the Sale of a Durable Good

Authors
Laura Doval and Vasiliki Skreta
Date
May 28, 2021
Format
Working Paper

A buyer wishes to purchase a durable good from a seller who in each period chooses a mechanism under limited commitment. The buyer's valuation is binary and fully persistent. We show that posted prices implement all equilibrium outcomes of an infinite-horizon, mechanism selection game. Despite being able to choose mechanisms, the seller can do no better and no worse than if he chose prices in each period, so that he is subject to Coase's conjecture. Our analysis marries insights from information and mechanism design with those from the literature on durable goods.

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