Marketing

The authors examine how consumers respond to pseudo-free offers--offers that are presented to consumers as free but that require consumers to make a nonmonetary payment (such as completing a survey or providing personal information) in order to receive the "free" good or service. Across six studies, the authors find that consumers are generally just as likely to accept pseudo-free offers (with nonmonetary costs) as comparable truly free offers (with no costs), as long as the costs of the pseudo-free offers are below some threshold.

The Language of Branding: Theory, Strategies and Tactics shows marketers how to use language successfully to improve brand value and influence consumer behavior.

A recent development in online advertising has been the ability of advertisers to have their ads displayed exclusively on (a part of) a web page. We study this phenomenon in the context of both sponsored search advertising and display advertising. Ads are sold through auctions, and when exclusivity is allowed, the seller accepts two bids from advertisers, where one bid is for the standard display format in which multiple advertisers are displayed, and the other bid is for being shown exclusively (therefore they are called two-dimensional, or 2D, auctions).

The rise of "Big Data" had a big impact on marketing research and practice. In this article, we first highlight sources of useful consumer information that are now available at large scale and very little or no cost. We subsequently discuss how this information — with the help of new analytical techniques — can be translated into valuable insights on consumers' psychological states and traits that can, in turn, be used to inform marketing strategy.

Since John Lynch’s presidential address at the 1998 annual meeting of the Association for Consumer Research (Lynch 1998), a large number of articles have appeared in the marketing literature pertaining to the review process in our field. Almost every new journal editor makes some statement about the standards and etiquette that reviewers should adopt during his or her editorial regime. For some good examples, see Shugan (2003), Desai (2011), and Kumar (2016). Other useful discussions of the review process also exist (e.g., Holbrook’s 1986 paper with seven suggestions for reviewers).

Although choosing from large assortments has often been found to be demotivating, a robust finding in the marketing literature is that consumers generally prefer larger product assortments. Standard explanations for this preference for larger assortments have focused on reason-based considerations revolving around large assortments enabling potentially “better” choices. This paper offers a different and novel, affect-based explanation.

Stress can impact various aspects of a person's well-being. While some researchers have suggested that consumption-related activities may cause stress, no research has yet explored such stress among vulnerable, younger consumers. To better understand this phenomenon, the concept of adolescents' perceived brand deprivation stress (BDS) is introduced as a state of tension perceived negatively by a young consumer when he or she does not have specific brands from a particular product category.

The adoption and diffusion of new products and behaviors has been studied extensively and comprehensively (e.g., Rogers 2003). Disadoption — how and why people volitionally stop using products and/or cease certain behaviors (e.g., customer defection, smoking cessation) — by contrast, has received less and more situation-specific attention. This paper presents a general (conceptual) framework for understanding disadoption. Disadoption is defined and delineated from other behavioral discontinuances.

Customer Relationship Management (CRM) campaigns have traditionally focused on maximizing the profitability of the targeted customers. In this paper we investigate the social effects of CRM campaigns. We demonstrate that, in business settings that are characterized by network externalities, a CRM campaign that is aimed at changing the behavior of specific customers propagates through the social network, thereby also affecting the behavior of non-targeted customers.