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Consumer Behavior

See the latest research, articles and faculty on the Consumer Behavior Area of Expertise at Columbia Business School.

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Latest on Consumer Behavior

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Consumer Behavior Faculty

CBS Faculty Research on Consumer Behavior

The Contributions of the Economics of Information to Twentieth Century Economics

Authors
Joseph Stiglitz
Date
January 1, 2001
Format
Journal Article
Journal
Quarterly Journal of Economics

In the field of economics, perhaps the most important break with the past - one that leaves open huge areas for future work - lies in the economics of information. It is now recognized that information is imperfect, obtaining information can be costly, there are important asymmetries of information, and the extent of information asymmetries is affected by actions of firms and individuals.

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Mediators and Moderators

Authors
Donald Lehmann
Date
January 1, 2001
Format
Journal Article
Journal
Journal of Consumer Psychology

Tests for mediation and moderation are widely employed, usually in a formulaic manner. However, these tests are only a means to the goal of developing a causal understanding of a phenomenon.

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Design for postponement: A comprehensive characterization of its benefits under unknown demand distributions

Authors
Yossi Aviv and Awi Federgruen
Date
January 1, 2001
Format
Journal Article
Journal
Operations Research

Recent papers have developed analytical models to explain and quantify the benefits of delayed differentiation and quick response programs. These models assume that while demands in each period are random, they are independent across time and their distribution is perfectly known, i.e., sales forecasts do not need to be updated as time progresses. In this paper, we characterize these benefits in more general settings, where parameters of the demand distributions fail to be known with accuracy or where consecutive demands are correlated.

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Near-optimal pricing and replenishment strategies for a retail/distribution system

Authors
Fangruo Chen, Awi Federgruen, and Yu-Sheng Zheng
Date
January 1, 2001
Format
Journal Article
Journal
Operations Research

This paper integrates pricing and replenishment decisions for the following prototypical two-echelon distribution system with deterministic demands. A supplier distributes a single product to multiple retailers, who in turn sell it to consumers. The retailers serve geographically dispersed, heterogeneous markets. The demand in each retail market arrives continuously at a constant rate, which is a general decreasing function of the retail price in the market. The supplier replenishes its inventory through orders (purchases, production runs) from a source with ample capacity.

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Leveraging the Customer Base: Creating Competitive Advantage Through Knowledge Management

Authors
Elie Ofek and Miklos Sarvary
Date
January 1, 2001
Format
Journal Article
Journal
Management Science

Professional services firms (e.g., consultants, accounting firms, or advertising agencies) generate and sell business solutions to their customers. In doing so, they can leverage the cumulative experience gained from serving their customer base to either reduce their variable costs or increase the quality of their products/services. In other words, their "production technology" exhibits some form of increasing returns to scale.

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When Choice Is Demotivating: Can One Desire Too Much of a Good Thing?

Authors
Sheena Iyengar and Mark R. Lepper
Date
December 1, 2000
Format
Journal Article
Journal
Journal of Personality and Social Psychology

Current psychological theory and research affirm the positive affective and motivational consequences of having personal choice. These findings have led to the popular notion that more choice is better, that the human ability to desire and manage choice is unlimited. Findings from three studies starkly challenge the implicit assumption that having more choice is necessarily more intrinsically motivating than having fewer options.

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Internet Recommendation Systems

Authors
Asim Ansari, Skander Essegaier, and Rajeev Kohli
Date
August 1, 2000
Format
Journal Article
Journal
Journal of Marketing Research

Several online firms, including Yahoo!, Amazon.com, and Movie Critic, recommend documents and products to consumers. Typically, the recommendations are based on content and/or collaborative filtering methods.

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Sales Through Sequential Distribution Channels: An Application to Movies and Videos

Authors
Donald Lehmann and Charles Weinberg
Date
July 1, 2000
Format
Journal Article
Journal
Journal of Marketing

A study examines the sale of a product across channels. Using data from 35 movies, exponential sales curves are estimated for both theater attendance and video rentals. How knowledge of the sales parameters in the first channel helps predict sales in the subsequent channel is demonstrated.

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The Use of Concurrent Disclosures to Correct Invalid Inferences

Authors
Gita Johar and Carolyn Simmons
Date
March 1, 2000
Format
Journal Article
Journal
Journal of Consumer Research

In four experiments we examine the ability of simple concurrent disclosures to correct invalid inferences about brand quality based on advertising claims. We ensure that the disclosure is always encoded, yet we find that it is utilized to correct invalid inferences only under high-capacity conditions. Across the experiments, cognitive capacity is operationalized as opportunity to process (time), ability (explicitness of disclosure), and motivation (accuracy incentive).

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