Marketing

What is business anthropology and what should it be in the future? My reflections are based upon my reading of others’ work and my own experience as an observant participant in marketing research and advertising. My current practice is that of a Principal at a marketing research firm, with which I have been affiliated since 2006. For 25 years prior, I was an advertising executive, working in the areas of account management and account planning.

We live in an "Information Age" of overabundant data and lightning-fast transmission. Yet although information and knowledge represent key factors in most economic decisions, we often forget that data, information, and knowledge are products created and traded within the knowledge economy. In Gurus and Oracles, Miklos Sarvary describes the information industry—the far-flung universe of companies whose core business is to sell information to decision makers.

We develop and test an incentive-compatible Conjoint Poker (CP) game. The preference data collected in the context of this game are comparable to incentive-compatible choice-based conjoint (CBC) analysis data. We develop a statistical efficiency measure and an algorithm to construct efficient CP designs. We compare incentive-compatible CP to incentive-compatible CBC in a series of three experiments (one online study and two eye-tracking studies). Our results suggest that CP induces respondents to consider more of the profile-related information presented to them compared with CBC.

In the standard certainty multiperiod demand problem it is well-known that if a consumer's preferences are log additive (or equivalently Cobb-Douglas), demand in each period is myopic in the sense of being independent of future prices. As a result, less stringent informational requirements in terms of price expectations are imposed on the consumer. Given the general aversion of Fisher (1930), Hicks (1965) and Lucas (1978), among others, to requiring preferences to be additively separable, it is natural to ask whether myopia can hold for non-additive forms of utility.

Every business knows that the best customer is a happy customer. They return again and again, bring their friends and family, and deliver tons of free advertising via word of mouth and social media. But in order to grow that loyal base, you must be keenly aware of your customers' needs and preferences. Drawing on the latest research in the exploding field of positive psychology, Columbia Business School professor Bernd Schmitt offers three unique approaches any business can use to turning a casual customer into a committed fan:

An fMRI study was conducted with unfamiliar and familiar (strong and weak) brands to assess linguistic encoding and retrieval processes, and the use of declarative and experiential information, in brand evaluations. As expected, activations in brain areas associated with linguistic encoding were higher for unfamiliar brands, but activations in brain areas associated with information retrieval were higher for strong brands. Interestingly, weak brands were engaged simultaneously in both processes.

Whether done intentionally or out of habit, many behaviors are repeated. Prior research has demonstrated that past behavior is an excellent predictor of future behavior in contexts as varied as media use, eating and drinking, substance abuse, voting, and travel mode choice, just to name a few. Although no one denies the evidence regarding the prevalence of repeat behavior and the predictive power of past behavior, two issues remain intensely debated

Examining theory and practice, Advertising and Anthropology is a lively and important contribution to the study of organizational culture, consumption practices, marketing to consumers and the production of creativity in corporate settings. The chapters reflect the authors' extensive lived experience as professionals in the advertising business and marketing research industry. Essays analyze internal agency and client meetings, competitive pressures and professional relationships and include multiple case studies.