Leadership

Columbia Business School’s W. Edwards Deming Center for Quality, Productivity, and Competitiveness honored Jeffrey R. Immelt, former Chairman and CEO at GE, and Arne M. Sorenson, President and CEO at Marriott International, with the 2017 Deming Cup for Operational Excellence.

NEW YORK – Your company has devised an improved manufacturing technique and left it up to employees to put it into practice. But, if there is no obvious benefit to those employees, are they going to embrace the new technique? 

Across a series of studies, researchers from Columbia Business School found that people tended to think individuals who agreed with how they saw other people were good judges.

Gorman joins co-chair Henry Kravis ’69 and takes the reins from longtime co-chair Art Samberg ’67.

New studies show that people facing uncertainty rely more on their feelings and emotions to make decisions. Uncertainty about one thing can affect decisions being made about something completely different; both positive and negative uncertainty increase reliance on emotional decision making