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Consumer Behavior

See the latest research, articles and faculty on the Consumer Behavior Area of Expertise at Columbia Business School.

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Latest on Consumer Behavior

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Consumer Behavior Faculty

CBS Faculty Research on Consumer Behavior

Analyzing Product Comparisons on Discussion Boards

Authors
Ronen Feldman, Moshe Fresko, Jacob Goldenberg, Oded Netzer, and Lyle Ungar
Date
January 1, 2014
Format
Chapter
Book
Language, Culture, Computation: Computing -- Theory and Technology

Product discussion boards are a rich source of information about consumer sentiment about products, which is being increasingly exploited. Most sentiment analysis has looked at single products in isolation, but users often compare different products, stating which they like better and why. We present a set of techniques for analyzing how consumers view product markets. Specifically, we extracted relative sentiment analysis and comparisons between products, to understand what attributes users compare products on, and which products they prefer on each dimension.

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When Is a Risky Asset "Urgently Needed"?

Authors
Felix Kubler, Larry Selden, and Xiao Wei
Date
January 1, 2014
Format
Journal Article
Journal
American Economic Journal: Microeconomics

Risk free asset demand in the classic portfolio problem is shown to decrease with income if and only if the consumer's uncertainty preferences over assets satisfy the preference condition that the risk free asset is more readily substituted for the risky asset as the quantity of the latter increases. In this case, the risky asset is said to be "urgently needed" following the terminology of the classic certainty analysis of Johnson (1913). The urgently needed property tends to be more readily satisfied in uncertainty versus certainty settings.

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Consumer Substitution Decisions: An Integrative Framework

Authors
Rebecca Hamilton, Debora Thompson, Zachary Arens, Simon Blanchard, Gerald Haubl, P.K. Kannan, Uzma Khan, Donald Lehmann, Margaret Meloy, Neal Roese, and Manoj Thomas
Date
January 1, 2014
Format
Journal Article
Journal
Marketing Letters

Substitution decisions have been examined from a variety of perspectives. The economics literature measures cross-price elasticity, operations research models optimal assortments, the psychology literature studies goals in conflict, and marketing research has examined substitution-in-use, brand switching, stockouts, and self-control. We integrate these perspectives into a common framework for understanding consumer substitution decisions; their specific drivers (availability of new alternatives, internal vs.

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Making Choices While Smelling, Tasting, and Listening: The Role of Sensory Similarity/Dissimilarity When Sequentially Sampling Products

Authors
Dipayan Biswas, Donald Lehmann, Lauren Labrecque, and Ereni Markos
Date
January 1, 2014
Format
Journal Article
Journal
Journal of Marketing
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Perceptions and communication strategies for the many uncertainties relevant for climate policy

Authors
A. Patt and Elke Weber
Date
January 1, 2014
Format
Journal Article
Journal
WIREs: Climate Change

Public opinion polls reveal that the perception of climate change as an uncertain phenomenon is increasing, even as consensus has increased within the scientific community of its reality and its attribution to human causes. At the same time, the scientific community has sought to improve its communication practices, in order to present a more accurate picture to the public and policy makers of the state of scientific knowledge about climate change. In this review article, we examine two sets of insights that could influence the success of such communication efforts.

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Positive and negative spillover of pro-environmental behavior: An integrative review and theoretical framework

Authors
H. Truelove, A. Carrico, Elke Weber, K. Raimi, and M. Vandenbergh
Date
January 1, 2014
Format
Journal Article
Journal
Global Environmental Change

A recent surge of research has investigated the potential of pro-environmental behavior interventions to affect other pro-environmental behaviors not initially targeted by the intervention. The evidence evaluating these spillover effects has been mixed, with some studies finding evidence for positive spillover (i.e., one pro-environmental behavior increases the likelihood of performing additional pro-environmental behaviors) and others finding negative spillover (i.e., one pro-environmental behavior decreases the likelihood of additional pro-environmental behaviors).

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Aiding decision making to reduce the impacts of climate change

Authors
Howard Kunreuther and Elke Weber
Date
January 1, 2014
Format
Journal Article
Journal
Journal of Consumer Policy

Utilizing theory and empirical insights from psychology and behavioural economics, this paper examines individuals' cognitive and motivational barriers to adopting climate change adaptation and mitigation measures that increase consumer welfare. We explore various strategies that take into account the simplified decision-making processes used by individuals and resulting biases. We make these points by working through two examples: (1) investments in energy efficiency products and new technology and (2) adaptation measures to reduce property damage from future floods and hurricanes.

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National differences in environmental concern and performance are predicted by country age

Authors
H. Hershfield, H. Bang, and Elke Weber
Date
January 1, 2014
Format
Journal Article
Journal
Psychological Science

There are obvious economic predictors of ability and willingness to invest in environmental sustainability. Yet, given that environmental decisions represent trade-offs between present sacrifices and uncertain future benefits, psychological factors may also play a role in country-level environmental behavior. Gott's principle suggests that citizens may use perceptions of their country's age to predict its future continuation, with longer pasts predicting longer futures.

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The Influence of Ad-Evoked Feelings on Brand Evaluations: Empirical Generalizations from Consumer Responses to More Than 1,000 TV Commercials

Authors
Michel Tuan Pham, Maggie Geuens, and Patrick De Pelsmaker
Date
December 1, 2013
Format
Journal Article
Journal
International Journal of Research in Marketing

It has been observed that ad-evoked feelings exert a positive influence on brand attitudes. To investigate the empirical generalizability of this phenomenon, we analyzed the responses of 1,576 consumers to 1,070 TV commercials from more than 150 different product categories. The findings suggest five empirical generalizations. First, ad-evoked feelings indeed have a substantial impact on brand evaluations, even under conditions that better approximate real marketplace settings than past studies did.

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