Using Queueing Theory to Alleviate Emergency Department Overcrowding
Timely access to care is a key component of high quality health care. Yet, patient delays are prevalent throughout the health-care system resulting in dissatisfaction and adverse clinical consequences for patients as well as potentially higher costs and wasted capacity for providers. For this reason, the Institute of Medicine has identified "timeliness" as one of the six keys in "aims for improvement" in its health-care quality initiative.