Optimal Control of a Multiclass, Flexible Service System
We consider a general class of queueing systems with multiple job types and a flexible service facility. The arrival times and sizes of incoming jobs are random, and correlations among the sizes of arriving job types are allowed. By choosing among a finite set of configurations, the facility can dynamically control the rates at which it serves the various job types. We define system work at any given time as the minimum time required to process all jobs currently in the backlog.