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    • How Will AI Change the Way We Work?
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AI@CBS

Leading through intelligence—both human and artificial—at Columbia Business School.

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Committed to the Future of Artificial Intelligence

Through cutting-edge curricular innovation, our MBA, Executive MBA, MS, and PhD programs introduce new courses and research that seamlessly integrate AI into the student experience. From exploring the impact of AI across industries to developing hands-on experience with the latest tools, students can build confidence in using the latest tech in their chosen fields.

AI plays a critical role in the rapidly evolving modern workplace, and with a curriculum that emphasizes its societal and business implications, students can fully prepare to lead in this rapidly evolving landscape. Explore how our students, faculty, centers and programs are engaging with AI at Columbia Business School.

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AI Compilation Series

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Can We Build Trust In AI?

As artificial intelligence becomes more integrated into daily life, building trust in AI is more important than ever. This compilation explores the ethical, transparent, and responsible development of AI—from addressing algorithmic bias and data privacy to ensuring meaningful human oversight and regulatory accountability.
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How Will AI Change the Way We Work?

AI is rapidly transforming how we work, from automating routine tasks to enhancing decision-making capabilities. This compilation explores the practical implications of workplace AI adoption, addressing concerns about job displacement while highlighting opportunities for increased productivity and new career paths.
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How Will AI Innovate Businesses?

AI is transforming businesses across every industry, unlocking new strategies, use cases, and competitive advantages. This compilation explores real-world applications of AI in business and offers insights on how leaders can prepare for an AI-powered future.
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Will Technology Solve Climate Change?

Explore how AI and technology are contributing to climate change solutions. Learn about innovative applications, challenges, and the future of tech-driven environmental strategies in this compilation.
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Faculty Perspectives on AI
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Using AI to Enhance Human Motivation

Columbia Business School Professor Stephan Meier explains how leaders can calm AI-related concerns, while also creating value.

Quick Takes

  • AI can boost productivity and work-life balance through efficiency, but presents an equality paradox - potentially leveling the playing field or concentrating benefits among few while reducing overall jobs.
  • Future leaders (today's students) will determine AI's ultimate societal impact, making their understanding of these technologies crucial.
Watch the Video
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How to Leverage AI in the Workplace

Columbia Business School Professor Olivier Toubia shares the many upsides – and downsides – of AI in the workplace.

Quick Takes

  • Generative AI has dual potential - it can increase productivity and improve work-life balance while leveling the playing field, but could also increase inequality by limiting jobs to a select few and reducing overall opportunities.
  • The ultimate impact of AI on society and business will be determined by future leaders, making it critical for today's students to understand AI as they will shape its societal effects.
Watch the Video
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Using Generative AI to Change Your Mindset

Ashli Carter, a lecturer at Columbia Business School, explains one of the ways she uses AI to help students build resilience.

Quick Takes

  • AI text-to-image generation helps people visualize their "inner critic" as a tool for negotiating with their mindset.
  • AI visualization processes can create mental states more conducive to achieving personal goals.
Watch the Video
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How AI is Breaking Barriers in Business

Columbia Business School Professor Omar Besbes explains how AI is democratizing workplace productivity.

Quick Takes

  • AI will significantly enhance human productivity across various areas while potentially decreasing barriers to entry in multiple industries.
  • Chatbots and AI systems are democratizing access to resources while simultaneously putting the art of asking good questions and follow-up questions back at center stage.
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AI@CBS In The Classroom
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AI Tools

AI is integrated into our courses in ways that support student’s projects and inspire rich class discussions. Tools like ChatGPT are used to assist in breaking down complex research techniques, run business simulations, visualize data in real time, and to show students to think in new ways and explore innovative solutions.

View Available AI Tools at CBS
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Courses

At Columbia Business School, we introduce you to the methods and tools that organizations around the world use to leverage data and artificial intelligence. You will learn how these techniques work, and how to use them. The curriculum spans everything from basic data analysis to generative AI, and contains classes suitable for all skill levels.

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Resources

Generative artificial intelligence (AI) is reshaping industries worldwide, and higher education is no exception. Much like other transformative innovations before it, AI-powered language models have introduced new opportunities and challenges, changing the way students learn and how instructors teach.

Samberg Institute

At Columbia Business School, the Arthur J. Samberg Institute for Teaching Excellence serves as a guiding force in this ongoing transformation, equipping faculty with the knowledge, tools, and strategies they need to leverage generative AI for effective teaching.

View their website

Digital Future Initiative

The Digital Future Initiative focuses Columbia Business School’s world-class research and teaching on how technology is altering all industries and the fabric of daily life.

View their website

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Career Strategy

AI is changing the way we work, and the Career Management Center (Careers) at Columbia Business School has organized numerous AI-focused events and introduced AI-powered tools to help students and alumni adapt to these changes and achieve their long-term professional goals.

View AI@CBS Careers

Upcoming AI Events

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Faculty and AI Research
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AI@CBS Faculty

Dan Wang

Dan Wang

Lambert Family Professor of Social Enterprise in the Faculty of Business
Management Division
Co-Director of the Tamer Institute for Social Enterprise and Climate Change
Tamer Institute for Social Enterprise and Climate Change
Gita Johar

Gita Johar

Meyer Feldberg Professor of Business
Marketing Division
Daniel Guetta

Daniel Guetta

Associate Professor of Professional Practice
Decision, Risk, and Operations Division
Director
Center for Pricing and Revenue Management and Business Analytics Initiative
Photo of Professor Carri Chan

Carri Chan

John A. Howard Professor of Business
Decision, Risk, and Operations Division
Faculty Director Healthcare and Pharmaceutical Management Program
Healthcare and Pharmaceutical Management Program
Oded Netzer

Oded Netzer

Arthur J. Samberg Professor of Business
Marketing Division
Vice Dean for Research
Dean's Office
A. Carter

Ashli Carter

Lecturer in the Discipline of Management in the Faculty of Business
Management Division
Omar Besbes

Omar Besbes

Vikram S. Pandit Professor of Business
Decision, Risk, and Operations Division

Latest AI Research

Personalized Game Design for Improved User Retention and Monetization in Freemium Mobile Games

Authors
Eva Ascarza, Oded Netzer, and Julian Runge
Date
September 2, 2024
Format
Journal Article
Journal
International Journal of Research Marketing

One of the most significant levers available to gaming companies in designing digital games is setting the level of difficulty, which essentially regulates the user’s ability to progress within the game. This aspect is particularly significant in free-to-play (F2P) games, where the paid version often aims to enhance the player’s experience and to facilitate faster progression. In this paper, we leverage a large randomized control trial to assess the effect of dynamically adjusting game difficulty on players’ behavior and game monetization in the context of a popular F2P mobile game.

Read More about Personalized Game Design for Improved User Retention and Monetization in Freemium Mobile Games

Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile

Authors
Shunyuan Zhang, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar, and Xupin Zhang
Date
August 9, 2024
Format
Journal Article
Journal
Journal of Consumer Research

Non-informational cues, such as facial expressions, can significantly influence judgments and interpersonal impressions. While past research has explored how smiling affects business outcomes in offline or in-store contexts, relatively less is known about how smiling influences consumer choice in e-commerce settings even when there is no face-to-face interaction.

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Does AI cheapen talk? Theory and evidence from global entrepreneurship and hiring

Authors
Bo Cowgill, Pablo Hernández-Lagos, and Nataliya Wright
Date
July 26, 2024
Format
Working Paper

Screening human capital based on signals such as job applications or entrepreneurial pitches is crucial for organizations. Signals are informative insofar as they are costly. Generative AI (GAI) complicates screening by lowering the cost of producing impressive signals. We model the informational effects of GAI, showing that applicants' use of GAI can increase-but also decrease-an evaluator's screening mistakes. This result depends on how GAI affects experts' signals compared to non-experts'.

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AI Makes Room for Opportunity if Implemented Wisely

Authors
Dave Moretti
Date
May 16, 2024
Format
Newspaper/Magazine Article
Publication
Education Technology Insights

In this feature with Education Technology Insights APAC, Dave Moretti, Senior Director of Digital Marketing and Technology at Columbia Business School, discusses how AI and technology need to be explored and implemented to better streamline communication between administrators, students, potential candidates and visitors.

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The Topography of Thought

Authors
Jonah Berger and Olivier Toubia
Date
May 1, 2024
Format
Journal Article
Journal
PNAS Nexus

Whether speaking, writing, or thinking, almost everything humans do involves language. But can the semantic structure behind how people express their ideas shed light on their future success? Natural language processing of over 40,000 college application essays finds that students whose writing covers more semantic ground, while moving more slowly (i.e. moving between more semantically similar ideas), end up doing better academically (i.e. have a higher college grade point average). These relationships hold controlling for dozens of other factors (e.g.

Read More about The Topography of Thought

The Language of (Non)replicable Social Science

Authors
Michal Herzenstein, Sanjana Rosario, Shin Oblander, and Oded Netzer
Date
April 19, 2024
Format
Journal Article
Journal
Psychological Science

Using publicly available data from 299 pre-registered replications from the social sciences, we find that the language used to describe a study can predict its replicability above and beyond a large set of controls related to the paper characteristics, study design and results, author information, and replication effort. To understand why, we analyze the textual differences between replicable and nonreplicable studies.

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Using AI to Assist with Course Materials Creation

Authors
Dave Moretti
Date
January 9, 2024
Format
Newspaper/Magazine Article
Publication
Education Technology Insights

The use of AI in a custom-built closed platform using open climate curriculum cases and course materials to help faculty at business schools around the globe build new courses integrating climate initiatives into their teaching practices.

Read More about Using AI to Assist with Course Materials Creation

Automating the B2B Salesperson Pricing Decisions: A Human-Machine Hybrid Approach

Authors
Yael Karlinsky-Shichor and Oded Netzer
Date
January 1, 2024
Format
Journal Article
Journal
Marketing Science
We propose a human-machine hybrid approach to automating decision making in high human-interaction environments and apply it in the business-to-business (B2B) retail context.
Read More about Automating the B2B Salesperson Pricing Decisions: A Human-Machine Hybrid Approach

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AI Faculty In the News
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Quartz
June 5, 2024

Google's AI Search Stumbled out of the Gate. But the Race Is Just Getting Started

In addition to providing opportunities for efficiency for students and employees, the rise of AI has also provided entertainment for its early adopters. Liz Reid, head of Google Search, attributed inaccurate (and often, funny) answers to questions to “data voids” and satirical websites. Seeing that the Internet has an incredible amount of bad data and misinformation, how will generative AI prevent its tendency to hallucinate or simply make up answers?In an article for Quartz, Columbia Business School Professor Olivier Toubia discussed how the downfalls of AI, as well as not being at the forefront of creating a reliable tool, can actually benefit Google. Even admitting to and rectifying mistakes that AI is known for, such as hallucinations, can help them to “build the perception that they are the responsible tech firm,” Toubia said.With AI search not going anywhere, learn how Google and other companies can embrace the disadvantages of artificial intelligence. 

Mentioned Faculty

Photo of Prof. Olivier Toubia

Olivier Toubia

Glaubinger Professor of Business
Marketing Division
The Japan Times
June 5, 2024

Japan Times Quoted Bank of Japan Deputy Governor Ryozo Himino from a Panel at CJEB’s Annual Tokyo Conference

Bank of Japan Deputy Governor Ryozo Himino spoke in a panel titled, “Evolving Monetary Policy in Japan and the United States,” at the annual Tokyo conference held by the Center on Japanese Economy and Business on June 4, 2024. Japan Times included a quote from the panel session in the article, “BOJ weighs reducing bond buys as early as June meeting,” The title of this year’s conference was “Navigating Global Challenges: AI, Innovation, Monetary Policy, and Trade.” More information can be found here.
View the Media Mention about Japan Times Quoted Bank of Japan Deputy Governor Ryozo Himino from a Panel at CJEB’s Annual Tokyo Conference
Quirks
May 14, 2024

Navigating Generative AI's Transformative Impact on Businesses: Insights from Leading Academic Experts

A recent survey of generative AI decision-makers (672 across US-based organizations) revealed that AI is improving efficiency and data literacy in the workplace. However, does the opportunity for efficiency outweigh the risks when it comes to a rapidly evolving technology like AI? In a Spring 2024 article for Quirks, experts weighed in on AI's impact. Olivier Toubia, Columbia Business School Glaubinger Professor of Business, was one of the selected academics who provided insights into the limitations of generative AI. Toubia shared that in his experience, AI has not progressed enough to “replace humans” and still has inherent risks, essentially with data insights. His view reflects the need for professionals specializing in AI tools and reinforces the belief that AI will not fully replace people in the workplace. Learn more about how experts like Toubia are using AI, common mistakes that can lead users in the wrong direction, and the precise skills needed to fully utilize AI in 2024.

Mentioned Faculty

Photo of Prof. Olivier Toubia

Olivier Toubia

Glaubinger Professor of Business
Marketing Division
Harvard Business Review
April 30, 2024

When AI Teammates Come on Board, Performance Drops

Are AI teammates helping or hurting your team’s success?In a study featured in Harvard Business Review, Columbia Business School Professor Bruce Kogut and his colleagues explored how AI teammates affect team performance and found that it often leads to a surprising outcome: team performance drops. Using the video game Super Mario Party: Dash and Dine for their experiment, the researchers discovered that teams with an AI member consistently collected fewer ingredients than those with all-human players.This article reveals a critical challenge for organizations integrating AI: the presence of AI can disrupt team dynamics, reduce motivation, and erode trust among human members. Even teams that were not directly affected by the AI replacement experienced a drop in performance—a phenomenon Kogut calls the “spillover effect.” These findings suggest that introducing AI into teams requires careful planning to avoid unintended negative impacts on productivity.Read the full article to learn more about how AI impacts team performance and how it effectively be integrated into a company’s workforce.

Mentioned Faculty

Bruce Kogut

Bruce Kogut

Sanford C. Bernstein & Co. Professor of Leadership and Ethics
Management Division
Academic Director of BAID
Hub Faculty

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