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    • How Will AI Change the Way We Work?
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AI@CBS

Leading through intelligence—both human and artificial—at Columbia Business School.

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Committed to the Future of Artificial Intelligence

Through cutting-edge curricular innovation, our MBA, Executive MBA, MS, and PhD programs introduce new courses and research that seamlessly integrate AI into the student experience. From exploring the impact of AI across industries to developing hands-on experience with the latest tools, students can build confidence in using the latest tech in their chosen fields.

AI plays a critical role in the rapidly evolving modern workplace, and with a curriculum that emphasizes its societal and business implications, students can fully prepare to lead in this rapidly evolving landscape. Explore how our students, faculty, centers and programs are engaging with AI at Columbia Business School.

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AI Compilation Series

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Can We Build Trust In AI?

As artificial intelligence becomes more integrated into daily life, building trust in AI is more important than ever. This compilation explores the ethical, transparent, and responsible development of AI—from addressing algorithmic bias and data privacy to ensuring meaningful human oversight and regulatory accountability.
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How Will AI Change the Way We Work?

AI is rapidly transforming how we work, from automating routine tasks to enhancing decision-making capabilities. This compilation explores the practical implications of workplace AI adoption, addressing concerns about job displacement while highlighting opportunities for increased productivity and new career paths.
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How Will AI Innovate Businesses?

AI is transforming businesses across every industry, unlocking new strategies, use cases, and competitive advantages. This compilation explores real-world applications of AI in business and offers insights on how leaders can prepare for an AI-powered future.
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Will Technology Solve Climate Change?

Explore how AI and technology are contributing to climate change solutions. Learn about innovative applications, challenges, and the future of tech-driven environmental strategies in this compilation.
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Faculty Perspectives on AI
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Using AI to Enhance Human Motivation

Columbia Business School Professor Stephan Meier explains how leaders can calm AI-related concerns, while also creating value.

Quick Takes

  • AI can boost productivity and work-life balance through efficiency, but presents an equality paradox - potentially leveling the playing field or concentrating benefits among few while reducing overall jobs.
  • Future leaders (today's students) will determine AI's ultimate societal impact, making their understanding of these technologies crucial.
Watch the Video
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How to Leverage AI in the Workplace

Columbia Business School Professor Olivier Toubia shares the many upsides – and downsides – of AI in the workplace.

Quick Takes

  • Generative AI has dual potential - it can increase productivity and improve work-life balance while leveling the playing field, but could also increase inequality by limiting jobs to a select few and reducing overall opportunities.
  • The ultimate impact of AI on society and business will be determined by future leaders, making it critical for today's students to understand AI as they will shape its societal effects.
Watch the Video
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Using Generative AI to Change Your Mindset

Ashli Carter, a lecturer at Columbia Business School, explains one of the ways she uses AI to help students build resilience.

Quick Takes

  • AI text-to-image generation helps people visualize their "inner critic" as a tool for negotiating with their mindset.
  • AI visualization processes can create mental states more conducive to achieving personal goals.
Watch the Video
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How AI is Breaking Barriers in Business

Columbia Business School Professor Omar Besbes explains how AI is democratizing workplace productivity.

Quick Takes

  • AI will significantly enhance human productivity across various areas while potentially decreasing barriers to entry in multiple industries.
  • Chatbots and AI systems are democratizing access to resources while simultaneously putting the art of asking good questions and follow-up questions back at center stage.
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AI@CBS In The Classroom
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AI Tools

AI is integrated into our courses in ways that support student’s projects and inspire rich class discussions. Tools like ChatGPT are used to assist in breaking down complex research techniques, run business simulations, visualize data in real time, and to show students to think in new ways and explore innovative solutions.

View Available AI Tools at CBS
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Courses

At Columbia Business School, we introduce you to the methods and tools that organizations around the world use to leverage data and artificial intelligence. You will learn how these techniques work, and how to use them. The curriculum spans everything from basic data analysis to generative AI, and contains classes suitable for all skill levels.

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Resources

Generative artificial intelligence (AI) is reshaping industries worldwide, and higher education is no exception. Much like other transformative innovations before it, AI-powered language models have introduced new opportunities and challenges, changing the way students learn and how instructors teach.

Samberg Institute

At Columbia Business School, the Arthur J. Samberg Institute for Teaching Excellence serves as a guiding force in this ongoing transformation, equipping faculty with the knowledge, tools, and strategies they need to leverage generative AI for effective teaching.

View their website

Digital Future Initiative

The Digital Future Initiative focuses Columbia Business School’s world-class research and teaching on how technology is altering all industries and the fabric of daily life.

View their website

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Career Strategy

AI is changing the way we work, and the Career Management Center (Careers) at Columbia Business School has organized numerous AI-focused events and introduced AI-powered tools to help students and alumni adapt to these changes and achieve their long-term professional goals.

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Upcoming AI Events

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Faculty and AI Research
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AI@CBS Faculty

Dan Wang

Dan Wang

Lambert Family Professor of Social Enterprise in the Faculty of Business
Management Division
Co-Director of the Tamer Institute for Social Enterprise and Climate Change
Tamer Institute for Social Enterprise and Climate Change
Gita Johar

Gita Johar

Meyer Feldberg Professor of Business
Marketing Division
Daniel Guetta

Daniel Guetta

Associate Professor of Professional Practice
Decision, Risk, and Operations Division
Director
Center for Pricing and Revenue Management and Business Analytics Initiative
Photo of Professor Carri Chan

Carri Chan

John A. Howard Professor of Business
Decision, Risk, and Operations Division
Faculty Director Healthcare and Pharmaceutical Management Program
Healthcare and Pharmaceutical Management Program
Oded Netzer

Oded Netzer

Arthur J. Samberg Professor of Business
Marketing Division
Vice Dean for Research
Dean's Office
A. Carter

Ashli Carter

Lecturer in the Discipline of Management in the Faculty of Business
Management Division
Omar Besbes

Omar Besbes

Vikram S. Pandit Professor of Business
Decision, Risk, and Operations Division

Latest AI Research

Corporate Prediction Markets: Evidence from Google, Ford, and Firm X

Authors
Bo Cowgill and Eric Zitzewitz
Date
October 1, 2015
Format
Journal Article
Journal
Review of Economic Studies

Despite the popularity of prediction, markets among economists, businesses, and policymakers have been slow to adopt them in decision-making. Most studies of prediction markets outside the lab are from public markets with large trading populations. Corporate prediction markets face additional issues, such as thinness, weak incentives, limited entry, and the potential for traders with biases or ulterior motives — raising questions about how well these markets will perform.

Read More about Corporate Prediction Markets: Evidence from Google, Ford, and Firm X

The New "Wave" in Studying Asian Consumers and Markets

Authors
Bernd Schmitt
Date
September 1, 2015
Format
Journal Article
Journal
Marketing Letters

I view the research articles presented here as prototypical examples of what may be called “the new wave” in studying Asian markets and consumers. This emerging “new wave” has a different focus than research done over the last few decades. Research is shifting from an emphasis on traditional Asian culture toward a focus on consumer culture and how this consumer culture manifests itself in various Asian markets. The “new wave” research also focuses less on general concepts and more on uniquely Asian phenomena. Finally, methodologically research is shifting from “East” vs.

Read More about The New "Wave" in Studying Asian Consumers and Markets

The Future of Quantitative Marketing: Results of a Survey

Authors
Donald Lehmann, Oded Netzer, and Olivier Toubia
Date
January 1, 2015
Format
Journal Article
Journal
Customer Needs and Solutions

We report the results of a survey conducted in November 2014 in which 29 quantitative marketing scholars from around the world reflected on the present and future of their field. The survey focused on substantive areas, methods and tools, practical and managerial relevance, doctoral training, and promotion and tenure. The results of the survey revealed several general insights on the challenges and opportunities faced by the field of quantitative marketing research.

Read More about The Future of Quantitative Marketing: Results of a Survey

The current state and future of brand experience

Authors
J. Josko Brakus, Bernd Schmitt, and Lia Zarantonello
Date
December 1, 2014
Format
Journal Article
Journal
Journal of Brand Management

The authors discuss the current state and future scenarios of brand experience — a new concept that they contributed to the brand management literature. Specifically, they present three research and practical trends, and marketing challenges: (i) the proliferation of settings and media that evoke brand experiences; (ii) the role of brands in consumption experiences; and (iii) the need of brand experiences to reach positive psychological outcomes.

Read More about The current state and future of brand experience

Maximizing the Value of a Business: Using the Right Metrics

Authors
Don Sexton
Date
January 1, 2014
Format
Journal Article
Journal
Business and Economics Journal

The value of a business depends on its future not its past. Nonetheless, some managers base key decisions on backwards-looking metrics or models that have been shown to be inappropriate in many situations.

What metrics and models can provide managers with steering control for maximizing the value of their business? This editorial provides some ideas.

Read More about Maximizing the Value of a Business: Using the Right Metrics

Does Field Price Discretion Improve Profits? Evidence from Auto Lending

Authors
Serdar Simsek and Garrett van Ryzin
Date
January 1, 2014
Format
Working Paper

In many markets, it is common for headquarters to create a price list but grant local salespeople discretion to negotiate prices for individual transactions. How much (if any) pricing discretion headquarters should grant is a topic of debate within many firms. We investigate this issue using a unique data set from an indirect lender with local pricing discretion. We estimate that the local sales force adjusted prices in a way that improved profits by approximately 10% on average.

Read More about Does Field Price Discretion Improve Profits? Evidence from Auto Lending

Analyzing Product Comparisons on Discussion Boards

Authors
Ronen Feldman, Moshe Fresko, Jacob Goldenberg, Oded Netzer, and Lyle Ungar
Date
January 1, 2014
Format
Chapter
Book
Language, Culture, Computation: Computing -- Theory and Technology

Product discussion boards are a rich source of information about consumer sentiment about products, which is being increasingly exploited. Most sentiment analysis has looked at single products in isolation, but users often compare different products, stating which they like better and why. We present a set of techniques for analyzing how consumers view product markets. Specifically, we extracted relative sentiment analysis and comparisons between products, to understand what attributes users compare products on, and which products they prefer on each dimension.

Read More about Analyzing Product Comparisons on Discussion Boards

Native Advertising: Innovation or Trendy Trap?

Authors
Ava Seave
Date
January 1, 2014
Format
Case Study
Publisher
CaseWorks

When a negotiator of digital investments at a global advertising firm is given the task of developing an innovative media strategy for a car insurance product targeting young urban drivers, she looks to native advertising as a possible option. This case considers the genesis of native advertising, the associated costs, and the challenges to providing meaningful metrics as she weighs the pros and cons of this option for the firm's client.

Read More about Native Advertising: Innovation or Trendy Trap?

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View More of our AI@CBS Faculty & Research
AI Faculty In the News
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PYMNTS
July 20, 2023

Columbia Business School Professor Says Academia’s Embrace of ChatGPT Can Do More Good Than Harm

Columbia Business School is looking beyond the concerns of academic plagiarism and other negative perceptions of AI. Instead, professors like Dan Wang are finding opportunities to integrate the technology into the student experience. In an interview with PYMNTS, Wang described the benefits of bringing AI into the classroom, encouraging both students and faculty to focus on the innovation. Like any new technology, Wang describes, AI tools need “iteration and experimentation.” When seen as a creative tool for learning, AI can be “organically integrated” into the class curriculum, Wang says. With the right approach, students can use AI to gain a better understanding of course material. The skills developed by using AI in higher education are also incredibly beneficial in preparing students for the workplace post-graduation, Wang explains.Read the entire interview to see how Wang recommends students can use AI tools and why the education industry should adapt to embrace AI.

Mentioned Faculty

Dan Wang

Dan Wang

Lambert Family Professor of Social Enterprise in the Faculty of Business
Management Division
Co-Director of the Tamer Institute for Social Enterprise and Climate Change
Tamer Institute for Social Enterprise and Climate Change
Insider
July 20, 2023

Want to Know How to Get Ready for the Rise of AI? Dig into the Past.

What does the future of AI hold for workers? It’s hard to say for sure, but in a Summer 2023 article for Business Insider, four AI experts looked to the past for answers. According to one expert, while technology-driven automation has replaced certain jobs, it has also led to the creation of higher-quality jobs. In time, it has also helped to increase the number of jobs, as more productivity often comes with a need for more workers. When it comes to the jobs that remain unautomated, Oded Netzer, Arthur J. Samberg Professor of Business and Vice Dean for Research, discussed opportunities for highly skilled customer service workers to stand out. “As AI improves, I do expect AI to replace some of call-center tasks,” said Netzer. “...humans left in these jobs will need to be domain experts and deal with more difficult issues.” Learn more about what lies ahead for AI in the workplace and how both companies and workers can prepare for the future.

Mentioned Faculty

Oded Netzer

Oded Netzer

Arthur J. Samberg Professor of Business
Marketing Division
Vice Dean for Research
Dean's Office
Business Insider
July 13, 2023

If You're Happy Coasting at Your Job, You Might Be in Trouble from AI

The concept of “quiet quitting” isn’t new. However, employers may be finding a solution for drops in productivity with AI. With generative AI technologies able to do mundane tasks at a greater speed, workers with “lazy jobs” may find themselves in hot water. In an interview with Business Insider, one worker said that her day-to-day has "changed tremendously with the emergence of AI becoming widespread." In a 2023 interview with BI, Columbia Business School professor Oded Netzer warned that AI should not be what workers are threatened by.  "You will not be replaced by AI but by someone who knows what to do with AI," he said. Netzer, Arthur J. Samberg Professor of Business and Vice Dean for Research, has previously shared his thoughts about AI at work for Business Insider, as well as for Entrepreneur.com and The Hustle.Learn more about how workers can hone their skills to compete and even benefit from using AI in the workplace. 

Mentioned Faculty

Oded Netzer

Oded Netzer

Arthur J. Samberg Professor of Business
Marketing Division
Vice Dean for Research
Dean's Office
Fortune
July 10, 2023

The ‘A.I. Premium’ Is the Secret to Outearning Your Peers, Says a Startup Exec Who Tracks Tech Salaries—and Layoffs Fortune

Highlighted by Columbia Business School, this media piece showcases Topics and Areas of Expertise about our esteemed faculty. The content is specifically curated from the publication that showcased the mentioned faculty and/or research, emphasizing its contributions in various fields. The featured Topics and Areas of Expertise reflects the school's commitment to sharing valuable insights and knowledge.

Mentioned Faculty

Dan Wang

Dan Wang

Lambert Family Professor of Social Enterprise in the Faculty of Business
Management Division
Co-Director of the Tamer Institute for Social Enterprise and Climate Change
Tamer Institute for Social Enterprise and Climate Change

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