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Type
Journal Article
Date
2012
Journal
Annual Review of Financial Economics

Regime Changes and Financial Markets

Author
Timmermann, Allan
Regime switching models can match the tendency of financial markets to often change their behavior abruptly and the phenomenon that the new behavior of financial variables often persists for several periods after such a change. While the regimes identified by regime switching models are identified by an econometric procedure, they often intuitively match different periods in regulation, policy, and other secular changes.
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Type
Journal Article
Date
2012
Journal
American Economic Review

Relational Contracts and the Value of Relationships

This article studies optimal relational contracts when the value of the relationship between contracting parties is not commonly known. I consider a principal-agent setting where the principal has persistent private information about her outside option. I show that if the principal has the bargaining power, she wants to understate her outside option to provide strong incentives and then renege on promised payments, while if the uninformed agent has the bargaining power, the principal wants to overstate her outside option to capture more surplus.

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Type
Journal Article
Date
2012
Journal
Journal of Economic Psychology

Relative Performance Information in Asset Markets: An Experimental Approach

Author
Haruvy, Ernan

This study offers empirical support for a recently proposed theoretical model of asset market bubbles in which relative wealth concerns cause rational investors to choose to participate in a finite horizon bubble. I find that laboratory asset market bubbles are larger when participants are given upward social information, i.e., are informed of the highest payoff in their market, as compared to downward social information.

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Type
Journal Article
Date
2012
Journal
Journal of Financial Economics

Reputation Penalties for Poor Monitoring of Executive Pay: Evidence from Option Backdating

Author
Ertimur, Yonca and David Maber
We study whether outside directors are held accountable for poor monitoring of executive compensation by examining the reputation penalties to directors of firms involved in the option backdating (BD) scandal of 2006–2007. We find that at firms involved in BD, significant penalties accrued to compensation committee members (particularly those who served during the BD period) both in terms of votes withheld when up for election, and in terms of turnover, especially in more severe cases of BD.
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Type
Journal Article
Date
2012
Journal
Quarterly Journal of Finance

Risks, Returns, and Optimal Holdings of Private Equity: A Survey of Existing Approaches

We survey the academic literature that examines the risks and returns of private equity investments, optimal private equity allocation, and compensation contracts for private equity firms. The irregular nature and limited data of private equity investments complicate the estimation and interpretation of standard risk and return measures. These complications have led to substantial disparity in performance estimates reported across studies.
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Type
Journal Article
Date
2012
Journal
Journal of Brand Management

Selecting the right brand name: An examination of tacit and explicit linguistic knowledge in name translations

Author
Schmitt, Bernd and Shi Zhang

We examine decision makers' use of tacit linguistic intuitions and explicit linguistic knowledge for brand name translations from English to Chinese. We present a market study, which reveals that managers intuitively use linguistic sound and meaning characteristics, that is, which sounds and meanings best fit for the Chinese translation of the English names. A subsequent experiment shows that generalized types of existing name approaches (that is, whether the names are translated based on sound or based on meaning) are employed as explicit benchmark standards for new names.

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Type
Journal Article
Date
2012
Journal
Management Science

Social Learning through Endogenous Information Acquisition: An Experiment

Author
Hyndman, Kyle
This paper provides a test of a theory of social learning through endogenous information acquisition. A group of subjects face a decision problem under uncertainty. Subjects are endowed with private information about the fundamentals of the problem and make decisions sequentially. The key feature of the experiment is that subjects can observe the decisions of predecessors by forming links at a cost. The model predicts that decision making is enhanced by the presence of a small, but positive, link cost, and our experimental results support this prediction.
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Type
Journal Article
Date
2012
Journal
NeuroImage

Social status modulates neural activity in the mentalizing network

Author
Muscatell, K., S. Morelli, E. Falk, B. Way, J. Pfeifer, Adam Galinsky, M. Lieberman, M. Dapretto, and N. Eisenberger

The current research explored the neural mechanisms linking social status to perceptions of the social world. Two fMRI studies provide converging evidence that individuals lower in social status are more likely to engage neural circuitry often involved in "mentalizing" or thinking about others' thoughts and feelings.

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Type
Journal Article
Date
2012
Journal
Psychological Science

Sociometric status and subjective well-being

Author
Anderson, Cameron, M. Kraus, Adam Galinsky, and D. Keltner
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Type
Journal Article
Date
2012
Journal
Journal of International Money and Finance

Stock returns' sensitivities to crisis shocks: Evidence from developed and emerging markets

Author
Calomiris, Charles, Inessa Love, and Mara Soledad Martinez Peria

We consider three "crisis shocks" related to key features of the 2007-2008 crisis, for emerging and developed economies: (1) the collapse of global trade, (2) the contraction of credit supply, and (3) selling pressure on firms' equity. Using an international cross-section of firms, we find that returns' sensitivities to these shocks imply large and statistically significant influences on residual equity returns during the crisis period (after controlling for normal risk factors that are associated with expected returns).

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Type
Journal Article
Date
2012
Journal
Behavioral Neuroscience

Stress-induced cortisol facilitates threat-related decision making among police officers

Author
Akinola, Modupe and Wendy Berry Mendes

Previous research suggests that cortisol can affect cognitive functions such as memory, decision making and attentiveness to threat-related cues. Here, we examine whether increases in cortisol, brought on by an acute social stressor, influence threat-related decision making. Eighty-one police officers completed a standardized laboratory stressor and then immediately completed a computer simulated decision making task designed to examine decisions to accurately shoot or not shoot armed and unarmed Black and White targets.

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Type
Journal Article
Date
2012
Journal
Journal of Consumer Research

Super Size Me: Product Size as a Signal of Status

Author
Dubois, David, Derek D. Rucker, and Adam Galinsky
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Type
Journal Article
Date
2012
Journal
Critical Finance Review

Testing Factor-Model Explanations of Market Anomalies

Author
Daniel, Kent and Sheridan Titman

A set of recent papers attempts to explain the size and book-to-market anomalies with conditional CAPM or CCAPM models with economically motivated conditioning variables, or with factor models with economically motivated factors. The tests of these models, as presented, fail to reject the proposed model. We argue that these tests fail to reject the null hypothesis because they have very low statistical power against what we call the characteristics alternative.

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Type
Journal Article
Date
2012
Journal
Testing

Testing the PMA

Author
Amir, E.
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Type
Journal Article
Date
2012
Journal
Journal of Consumer Psychology

The consumer psychology of brands

Author
Schmitt, Bernd

This article presents a consumer-psychology model of brands that integrates empirical studies and individual constructs (such as brand categorization, brand affect, brand personality, brand symbolism and brand attachment, among others) into a comprehensive framework. The model distinguishes three levels of consumer engagement (object-centered, self-centered and social) and five processes (identifying, experiencing, integrating, signifying and connecting). Pertinent psychological constructs and empirical findings are presented for the constructs within each process.

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Type
Journal Article
Date
2012
Journal
Journal of Experimental Social Psychology

The destructive nature of power without status

Author
Fast, N., N. Halevy, and Adam Galinsky

The current research explores how roles that possess power but lack status influence behavior toward others. Past research has primarily examined the isolated effects of having either power or status, but we propose that power and status interact to affect interpersonal behavior. Based on the notions that a) low-status is threatening and aversive and b) power frees people to act on their internal states and feelings, we hypothesized that power without status fosters demeaning behaviors toward others.

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Type
Journal Article
Date
2012
Journal
Journal of Marketing Research

The Discriminating Consumer: Product Proliferation and Willingness to Pay for Quality

Author
Bertini, Marco, Luc Wathieu, and Sheena Iyengar

The authors propose that a crowded product space motivates consumers to better discriminate between options of different quality. Specifically, this article reports evidence from three controlled experiments and one natural experiment that people are prepared to pay more for high-quality products and less for low-quality products when they are considered in the context of a dense, as opposed to a sparse, set of alternatives. To explain this effect, the authors argue that consumers uncertain about the importance of quality learn from observing market outcomes.

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Type
Journal Article
Date
2012
Journal
<a href="http://www.comstrat.org/en/Digiworld/Communications-Strategies_41_.html">Communications & Strategies: Dossier on Development of ICT in Africa</a>

The Economic Impact of Telecommunications in Senegal

Author
Koutroumpis, Pantelis
While the economic impact of telecommunications has attracted the focus of attention of research in the past, the area of sub-Saharan Africa has only recently become the subject of inquiry. Furthermore, the study of the region represents a case study by itself. Socio-economic parameters like economic stability and growth, compulsory education, access to basic services, rule of law and control of corruption shape an unpredictable environment and certainly affect the impact that wireless and broadband may have.
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Type
Journal Article
Date
2012
Journal
American Economic Journal: Microeconomics

The Impact of Social Ties on Group Interactions: Evidence from Minimal Groups and Randomly Assigned Real Groups

Author
Meier, Stephan, Lorenz Goette, and David Huffman

Groups are very prevalent in organizations and society. Previous experiments on groups have mainly investigated how "minimal groups," which are only arbitrary labels, like "red" and "blue" group, can influence prosocial behavior, like altruistic cooperation and norm enforcement. But real groups are often more than just a label; they also involve social interactions leading to social ties, i.e., emotional bonds, between group members. Our experiments compare randomly assigned minimal groups to randomly assigned groups involving real social interactions.

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Type
Journal Article
Date
2012
Journal
Marketing Science

The Impact of Tariff Structure on Customer Retention, Usage, and Profitability of Access Services

Author
Iyengar, Raghuram, Kamel Jedidi, Skander Essegaier, and Peter Danaher

Past research in marketing and psychology suggests that pricing structure may influence consumers' perception of value. In the context of two commonly used pricing schemes, pay-per-use and two-part tariff, we evaluate the impact of pricing structure on consumer preferences for access services. To this end, we develop a utility-based model of consumer retention and usage of a new service. A notable feature of the model is its ability to capture the pricing structure effect and measure its impact on consumer retention, usage, and pricing policy.

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Type
Journal Article
Date
2012
Journal
Journal of the European Economic Association

The Lot of the Unemployed: A Time Use Perspective

Author
Krueger, Alan

This paper provides new evidence on time use and subjective well-being of employed and unemployed individuals in 14 countries. We devote particular attention to characterizing and modeling job search intensity, measured by the amount of time devoted to searching for a new job. Job search intensity varies considerably across countries, and is higher in countries that have higher wage dispersion. We also examine the relationship between unemployment benefits and job search.

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Type
Journal Article
Date
2012
Journal
The Quarterly Journal of Economics

The Political Economy of Indirect Control

Author
Padro i Miquel, Gerard and Pierre Yared

This article characterizes optimal policy when a government uses indirect control toexert its authority. Wedevelopadynamicprincipal-agent model inwhich a principal (a government) delegates thepreventionof a disturbance–suchas riots, protests, terrorism, crime, or tax evasion–to an agent who has an advantage in accomplishing this task. Our setting is a standard repeated moral hazard model with two additional features. First, the principal is allowed to exert direct control by intervening with an endogenously determined intensity of force which is costly to both players.

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Type
Journal Article
Date
2012
Journal
Journal of Finance

The Real Effects of Financial Markets: The Impact of Prices on Takeovers

Author
Edmans, Alex, Itay Goldstein, and Wei Jiang

This paper provides evidence of the real effects of financial markets. Using mutual fund redemptions as an instrument for price changes, we identify a strong effect of market prices on takeover activity (the "trigger effect"). An inter-quartile decrease in valuation leads to a 7 percentage point increase in acquisition likelihood, relative to a 6% unconditional takeover probability. Instrumentation addresses the fact that prices are endogenous and increase in anticipation of a takeover (the "anticipation effect").

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Type
Journal Article
Date
2012
Journal
Journal of Experimental Social Psychology

The reciprocal link between multiculturalism and perspective-taking: How ideological and self-regulatory approaches to managing diversity reinforce each other

Author
Todd, A. and Adam Galinsky

Five experiments tested the hypothesis that there is a bi-directional link between ideological (multiculturalism and color-blindness) and self-regulatory (perspective-taking and stereotype-suppression) approaches to managing diversity. A first set of experiments found that exposure to multiculturalism facilitated perceptual and conceptual forms of perspective-taking.

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Type
Journal Article
Date
2012
Journal
Journal of Research in Personality

The role of listening in interpersonal influence

Author
Ames, Daniel, Joel Brockner, and L. Maissen

Using informant reports on working professionals, we explored the role of listening in interpersonal influence and how listening may account for at least some of the relationship between personality and influence. The results extended prior work which has suggested that listening is positively related to influence for informational and relational reasons.

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Type
Journal Article
Date
2012
Journal
Business Ethics Quarterly

The Strategic Samaritan: How effectiveness and proximity affect corporate responses to external crises

Author
Jordan, J., D. Diermeier, and Adam Galinsky

This research examines how two dimensions of moral intensity involved in a corporation's external crisis response — magnitude of effectiveness and interpersonal proximity — influence observer perceptions of and behavioral intentions toward the corporation. Across three studies, effectiveness decreased negative perceptions and increased pro-organizational intentions via ethical judgment of the response. Moreover, the two dimensions interacted such that a response high in proximity but low in effectiveness led to more negative perceptions and to less pro-organizational intentions.

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Type
Journal Article
Date
2012
Journal
Psychological Science

Time Discounting Predicts Creditworthiness

Author
Meier, Stephan and Charles Sprenger

In the recent subprime crisis, many individuals defaulted on their loans. Though the institutional sources of defaulting and delinquencies were much debated in the aftermath of the crisis, much less attention was given to individual differences in defaulting behavior. How do individuals decide whether to repay borrowed money? The decision to default can be viewed as an intertemporal choice, as defaulting provides monetary benefits in the near future and costs in the more distant future (Chatterjee, Corbae, Nakajima, & Rios-Rull, 2007; Fehr, 2002).

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Type
Journal Article
Date
2012
Journal
American Economic Review: Papers & Proceedings

Time Use, Emotional Well-Being and Unemployment: Evidence from Longitudinal Data

Author
Krueger, Alan
How do unemployed individuals allocate and experience their time? How does their time use and emotional experience change once they find a job? This paper provides new evidence on the time use and emotional well-being of unemployed and employed individuals in the U.S., using longitudinal data from a survey of unemployed workers in New Jersey.
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Type
Journal Article
Date
2012
Journal
Journal of the American Statistical Association

Using Mixed Integer Programming for Matching in an Observational Study of Kidney Failure after Surgery

This article presents a new method for optimal matching in observational studies based on mixed integer programming.
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Type
Journal Article
Date
2012
Journal
Social Psychological and Personality Science

When hierarchy wins: Evidence from the National Basketball Association

Author
Halevy, N., E. Chou, Adam Galinsky, and J. Murnighan

Past research on pay dispersion has found that hierarchy hurts commitment, cooperation, and performance. In contrast, functional theories of social hierarchy propose that hierarchy can facilitate coordination and performance. We investigated the effects of hierarchical differentiation using a sample of professional basketball teams from the National Basketball Association (NBA). Analyses of archival data revealed that hierarchical differentiation in pay and participation enhanced team performance by facilitating intragroup coordination and cooperation.

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Type
Journal Article
Date
2011
Journal
Science

Can Integration Tame Conflicts?

Author
Goette, Lorenz and Stephan Meier
Civil wars between ethnic or religious groups have cost millions of lives in recent history. In Bosnia and Herzegovina alone, tens of thousands were killed and millions displaced in the war between 1992 and 1995. However, although intense hatred against other groups can lead to tragedy, it often seems to come in tandem with stronger altruism and cooperation within one's own group. This combination may have played a key role in early human development. Are there ways to mitigate group conflict while at the same time harvesting the potential benefits from stronger cooperation within groups?
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Type
Journal Article
Date
2011
Journal
Journal of Consumer Research

Attaining Satisfaction

Author
Cho, Cecile K. and Gita Johar

It is self-evident that performing poorly on a task makes people dissatisfied relative to performing well. How can this negative affect be overcome? We provide an adaptive strategy for dealing with poor performance. Experiment 1 shows that poor performers tend to recruit the highest potential performance as a comparison standard and hence are dissatisfied. However, if they are reminded that they set their own low goals, and that these goals were met, they are as satisfied as better performers.

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Type
Journal Article
Date
2011
Journal
Journal of Social Issues

Cultural identity threat: The role of cultural identifications in moderating closure responses to foreign cultural inflow

Author
Morris, Michael, Aurelia Mok, and Shira Mor

Political theorists of globalization have argued that foreign inflows to a society can give rise to collective-identity closure — social movements aiming to narrow the in-group, and exclude minorities. In this research we investigate whether exposure to the mixing of a foreign culture with one's heritage culture can evoke need for closure, a motive that engenders ethnocentric social judgments.

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Type
Journal Article
Date
2011
Journal
International Journal of Eating Disorders

Emotion contagion moderates the relationship between emotionally-negative families and abnormal eating behavior

Author
Weisbuch, M., N. Ambady, Michael Slepian, and D.C. Jimerson

Objective: To reconcile empirical inconsistencies in the relationship between emotionally-negative families and daughters' abnormal eating, we hypothesized a critical moderating variable: daughters' vulnerability to emotion contagion.

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Type
Journal Article
Date
2011
Journal
Emotion

Gender moderates the relationship between emotion and perceived gaze

Author
Slepian, Michael, M. Weisbuch, R.B. Adams, Jr., and N. Ambady
Recent evidence shows that gender modulates the morphology of facial expressions and might thus alter the meaning of those expressions. Consequently, we hypothesized that gender would moderate the relationship between facial expressions and the perception of direct gaze. In Study 1, participants viewed male and female faces exhibiting joy, anger, fear, and neutral expressions displayed with direct and averted gazes. Perceptions of direct gaze were most likely for male faces expressing anger or joy and for female faces expressing joy.
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Type
Journal Article
Date
2011
Journal
Journal of Experimental Psychology: Applied

Partitioning Default Effects: Why People Choose Not to Choose

Author
Johnson, Eric, Isaac Dinner, Daniel Goldstein, and Kaiya Liu

Default options exert an influence in areas as varied as retirement program design, organ donation policy, and consumer choice. Past research has offered potential reasons why no-action defaults matter: (i) effort, (ii) implied endorsement, and (iii) reference dependence. The first two of these explanations have been experimentally demonstrated, but the latter has received far less attention. In three experiments we produce default effects and demonstrate that reference dependence can play a major role in their effectiveness.

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Type
Journal Article
Date
2011
Journal
Annual Review of Financial Economics

Predictability of Returns and Cash Flows

Author
Koijen, Ralph and Stijn Van Nieuwerburgh
We review the literature on return and cash flow growth predictability from the perspective of the present-value identity. We focus predominantly on recent work. Our emphasis is on U.S. aggregate stock return predictability, but we also discuss evidence from other asset classes and countries.
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Type
Journal Article
Date
2011
Journal
Journal of Consumer Research

Shall I Tell You Now or Later? Assimilation and Contrast in the Evaluation of Experiential Products

Author
Wilcox, Keith, Anne Roggeveen, and Dhruv Grewal
This research demonstrates that the effect of product information on the evaluation of an experiential product depends on the order with which such information is presented. In a series of experiments, we find that when information is presented before consuming an experiential product, the information results in an assimilation effect such that consumers evaluate the same experience more positively when the product information is favorable compared to when it is unfavorable.
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Type
Journal Article
Date
2011
Journal
Research Policy

The Mobility of Economists and the Diffusion of Policy Ideas: The Influence of Economics on National Policies

Author
Kogut, Bruce and Muir Macpherson
A statistical analysis of the adoption of privatization and central bank independence by national governments indicates that the presence of American-trained Ph.D. economists have a significant influence on the decision to implement these policies. However, the timing of the adoption suggests that adoption is sensitive to the technical debate within economic communities and the degree of consensus regarding the efficacy of these programs. These results are triangulated with a study on pension fund reform to show that other actors, e.g.
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Type
Journal Article
Date
2011
Journal
Journal of Marketing Research, Special Issue on Consumer Financial Decision Making

Leave Home Without It? The Effects of Credit Card Debt and Available Credit on Spending

Author
Wilcox, Keith, Lauren Block, and Eric Eisenstein
This research examines how credit card debt affects consumer spending. In five experimental and field studies, the authors demonstrate that outstanding credit card debt increases spending for consumers with high self-control. They also show that this effect can be eliminated by increasing the available credit on the credit card. Thus, when the available credit is low, consumers with greater self-control increase spending, but when the available credit is high, they reduce spending.
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Type
Journal Article
Date
2011
Journal
Management Science

Skill, Luck, and the Multiproduct Firm: Evidence from Hedge Funds

Author
de Figueiredo, Jr., Rui
We formalize the idea that when managers require external investment to expand, higher-skilled firms will be more likely to diversify in equilibrium, even though managers can exploit asymmetric information about their ability to raise capital from investors. We exploit the timing of new fund launches in the hedge fund industry to distinguish between agency and capability effects in firm product diversification decisions, using a large survivor-bias-free panel data set on the hedge fund industry from 1994 to 2006.
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Type
Journal Article
Date
2011
Journal
International Journal of Theoretical and Applied Finance

Managing Corporate Liquidity: Strategies and Pricing Implications

Author
Asvanunt, Attakrit, Mark Broadie, and M. Suresh Sundaresan

Defaults arising from illiquidity can lead to private workouts, formal bankruptcy proceedings or even liquidation. All these outcomes can result in deadweight losses. Corporate illiquidity in the presence of realistic capital market frictions can be managed by a) equity dilution, b) carrying positive cash balances, or c) entering into loan commitments with a syndicate of lenders. An efficient way to manage illiquidity is to rely on mechanisms that transfer cash from "good states" into "bad states" (i.e., financial distress) without wasting liquidity in the process.

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Type
Journal Article
Date
2011
Journal
Journal of Finance

A Unified Theory of Tobin's q, Corporate Investment, Financing, and Risk Management

Author
Bolton, Patrick, Hui Chen, and Neng Wang

We propose a model of dynamic corporate investment, financing, and risk management for a financially constrained firm. The model highlights the central importance of the endogenous marginal value of liquidity (cash and credit line) for corporate decisions.

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Type
Journal Article
Date
2011
Journal
Journal of Financial Economics

Hedge Fund Leverage

Author
Gorovyy, Sergiy and Greg van Inwegen

We investigate the leverage of hedge funds in the time series and cross-section. Hedge fund leverage is counter-cyclical to the leverage of listed financial intermediaries and decreases prior to the start of the financial crisis in mid-2007. Hedge fund leverage is lowest in early 2009 when the market leverage of investment banks is highest. Changes in hedge fund leverage tend to be more predictable by economy-wide factors than by fund-specific characteristics. In particular, decreases in funding costs and increases in market values both forecast increases in hedge fund leverage.

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Type
Journal Article
Date
2011
Journal
Leadership Quarterly

Perceiving Freedom Givers: Effects of Granting Decision Latitude on Personality and Leadership Perceptions

Author
Chua, Roy and Sheena Iyengar

A perennial question facing managers is how much decision latitude to give their employees at work. The current research investigates how decision latitude affects employees' perceptions of managers' personalities and, in turn, their leadership effectiveness. Results from three studies using different methods (two experiments and a survey) indicate an inverted-U shaped relationship between degree of decision latitude and leadership effectiveness perceptions.

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Type
Journal Article
Date
2011
Journal
Journal of Marketing Research

Relaxation Increases Monetary Valuations

Author
Pham, Michel Tuan, Iris Hung, and Gerald Gorn

This research documents an intriguing empirical phenomenon whereby states of relaxation increase the monetary valuation of products. This phenomenon is demonstrated in six experiments involving two different methods of inducing relaxation, a large number of products of different types, and various methods of assessing monetary valuation. In all six experiments participants who were put into a relaxed affective state reported higher monetary valuations than participants who were put into an equally pleasant but less relaxed state.

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Type
Journal Article
Date
2011
Journal
Cognition

The Mismeasure of Morals: Antisocial Personality Traits Predict Utilitarian Responses to Moral Dilemmas

Author
Pizarro, David
Researchers have recently argued that utilitarianism is the appropriate framework by which to evaluate moral judgment, and that individuals who endorse non-utilitarian solutions to moral dilemmas (involving active vs. passive harm) are committing an error. We report a study in which participants responded to a battery of personality assessments and a set of dilemmas that pit utilitarian and non-utilitarian options against each other. Participants who indicated greater endorsement of utilitarian solutions had higher scores on measures of Psychopathy, machiavellianism, and life meaninglessness.
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Type
Journal Article
Date
2011

Comparing social attention in autism and amygdala lesions: effects of stimulus and task condition

Author
Birmingham, Elina, Moran Cerf, and Ralph Adolphs
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Type
Journal Article
Date
2011
Journal
The Manchester School

An Incentive-Robust Programme for Financial Reform

Author
Calomiris, Charles

Leading up to the recent crisis, government encouraged risky lending, and failed to measure banks' risks credibly or to require sufficient capital. Regulators also failed to losses or enforce intervention protocols for timely resolution. This paper proposes radical policy changes to prevent a recurrence. The need is not for more complex rules and more supervisory discretion, but rather for simpler rules that are meaningful in measuring and limiting risk, hard for market participants to circumvent and credibly enforced by supervisors.

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Type
Journal Article
Date
2011
Journal
Operations Research Letters

Competition and Contracting in Service Industries

Author
DiPalantino, Dominic and Ramesh Johari

Two very different contractual structures are commonly observed in service industries with congestion effects: service level guarantees (SLGs) and best effort (BE) service. We analyze the impact of these contractual agreements on market outcomes in oligopolistic industries. First, we consider a model where firms compete by setting prices and SLGs simultaneously. The SLG is a contractual obligation on the part of the service provider: regardless of how many customers subscribe, the firm is responsible for investing so that the congestion experienced by all subscribers is equal to the SLG.

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