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- Type
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Business & Society
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Unlocking Healthcare Efficiencies with Data-Driven Insights
Faculty
CBS Faculty Research on Healthcare
Robustness of proactive ICU transfer policies, Operations Research, to appear
- Authors
- Date
- January 22, 2021
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Journal Article
- Journal
- Operations Research
Patients whose transfer to the Intensive Care Unit (ICU) is unplanned are prone to higher mortality rates and longer length-of-stay than those who were admitted directly to the ICU. Recent advances in machine learning to predict patient deterioration have introduced the possibility of proactive transfer from the ward to the ICU. In this work, we study the problem of finding robust patient transfer policies which account for uncertainty in statistical estimates due to data limitations when optimizing to improve overall patient care.
Retail in High Definition: Monitoring customer assistance through video analytics
- Authors
- Date
- January 1, 2021
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Journal Article
- Journal
- Manufacturing & Service Operations Management
Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers
- Authors
- Date
- January 1, 2021
- Format
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Journal Article
- Journal
- Manufacturing & Service Operations Management
The Impact of High-Flow Nasal Cannula Use on Patient Mortality and the Availability of Mechanical Ventilators in COVID-19
- Authors
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Hayley B. Gershengorn, Yue Hu, Jen-Ting Chen, S. Jean Hsieh, Jing Dong, Michelle Ng Gong, and Carri Chan
- Date
- October 13, 2020
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Journal Article
- Journal
- Annals of the American Thoracic Society
Risky choice frames shift the structure and emotional valence of internal arguments: A query theory account of the unusual disease problem
- Authors
- Date
- September 1, 2020
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Journal Article
- Journal
- Judgment and Decision Making
We examine a Query Theory account of risky choice framing effects — when risky choices are framed as a gain, people are generally risky averse but, when an equivalent choice is framed as a loss, people are risk seeking. Consistent with Query Theory, frames affected the structure of participants’ arguments: gain frame participants listed arguments favoring the certain option earlier and more often than loss frame participants. These argumentative shifts mediated framing effects; manipulating participants initial arguments attenuated them.
Horizon Effects and Adverse Selection in Health Insurance Markets
We study how increasing contract length affects adverse selection in health insurance markets. Although health risks are persistent, private health insurance contracts in the United States have short, one-year terms. Short-term, community-rated contracts allow patients to increase their coverage only after risks materialize, which leads to market unraveling. Longer contracts ameliorate adverse selection because both demand and supply exhibit horizon effects. Intuitively, longer horizon risk is less predictable, thus elevating demand for coverage and lowering equilibrium premiums.
The Impact of Step-Down Unit Care on Patient Outcomes After Intensive Care Unit Discharge
- Authors
- Date
- May 1, 2020
- Format
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Journal Article
- Journal
- Critical Care Explorations
Objectives:
To examine whether and how step-down unit admission after ICU discharge affects patient outcomes.
Design:
Retrospective study using an instrumental variable approach to remove potential biases from unobserved differences in illness severity for patients admitted to the step-down unit after ICU discharge.
Setting:
Ten hospitals in an integrated healthcare delivery system in Northern California.
Patients:
Why empirical research is good for Operations Management, and what is good empirical Operations Management?
- Authors
- Date
- January 1, 2020
- Format
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Journal Article
- Journal
- Manufacturing & Service Operations Management
Ordering sequential competitions to reduce order relevance: Soccer penalty shootouts
- Authors
- Date
- January 1, 2020
- Format
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Journal Article
- Journal
- PloS one