Managing Strategic Customer Relationships as Assets: Developing Customer Relationship Capital
Increasingly, the greatest source of economic value for many companies is a set of intangible assets that, typically, are not reflected on their balance sheets. Whereas for B2C companies these intangible assets are often dominated by brand value, for many B2B companies these assets are a set of relationships with a core group of powerful customers. When these relationships are well-developed and ongoing, they produce sustainable returns to shareholders.
Measuring Heterogenous Reservation Prices for Product Bundles
This paper develops a model for capturing continuous heterogeneity in the joint distribu-tion of reservation prices for products and bundles. Our model is derived from utility theory and captures both within-and among-subject variability. Furthermore, it provides dollarmetric reservation prices and individual-level estimates that allow the ?rm to target customers and develop customized and nonlinear pricing policies.
Mexico's Integration into the North American Capital Market
Multigeneration Innovation Diffusion: The Impact of Intergeneration Time
This research focuses on the diffusion patterns of the adjacent generations of technology and its relation to the time that elapses between them (intergeneration time). The authors analyze 45 new technologies in 15 industries and find that the adoption curves systematically vary across generations from 2 years for dynamic random-access memory (DRAM) chips to more than 30 years for steelmaking. The longer the intergeneration time, the slower the adoption of the subsequent technology.
Network Competition in Nonlinear Pricing
Previous research, assuming linear pricing, has argued that telecommunications networks may use a high access charge as an instrument of collusion. I show that this conclusion is difficult to maintain when operators compete in nonlinear pricing: (i) As long as subscription demand is inelastic, profits can remain independent of the access charge, even when customers are heterogeneous and networks engage in second-degree price discrimination.
Numerical Solution of Jump-Diffusion LIBOR Market Models
Performance Evaluation and Corporate Income Taxes in a Sequential Delegation Setting
We consider a setting where a firm delegates an investment decision and, subsequently, a sales decision to a privately informed manager. For both decisions corporate income taxes have real effects. We show that compensating the manager based on pre-tax residual income can ensure after-tax NPV-maximization ("goal congruence") for each decision problem in isolation. However, this metric fails if both decisions are nontrivial, since it requires asset-specific hurdle rates and hence precludes asset aggregation.
Pricing and Capacity Sizing for Systems with Shared Resources: Scaling Relations and Approximate Solutions
This paper considers pricing and capacity sizing decisions, in a single-class Markovian model motivated by communication and information services. The service provider is assumed to operate a finite set of processing resources that can be shared among users; however, this shared mode of operation results in a service-rate degradation. Users, in turn, are sensitive to the delay implied by the potential degradation in service rate, and to the usage fee charged for accessing the system.
Pricing and replenishment strategies in a distribution system with competing retailers
We consider a two-echelon distribution system in which a supplier distributes a product to N competing retailers. The demand rate of each retailer depends on all of the retailers' prices, or alternatively, the price each retailer can charge for its product depends on the sales volumes targeted by all of the retailers. The supplier replenishes his inventory through orders (purchases, production runs) from an outside source with ample supply. From there, the goods are transferred to the retailers.
Protein family annotation in a multiple alignment viewer
The Pfaat protein family alignment annotation tool is a Java-based multiple sequence alignment editor and viewer designed for protein family analysis. The application merges display features such as dendrograms, secondary and tertiary protein structure with SRS retrieval, subgroup comparison, and extensive user-annotation capabilities.
R&D, Marketing, and the Success of Next-Generation Products
This paper studies dynamic competition in markets characterized by the introduction of technologically advanced next-generation products. Firms invest in new product effort in an attempt to attain industry leadership, thus securing high profits and benefiting from advantages relevant for the success of future product generations. The analysis reveals that when the current leader possesses higher research and development (R&D) competence, it tends to invest more in R&D than rivals and to retain its lead position.
Real Options, Conflicting Valuations, and Favoritism
In this paper, limited managerial capacity gives rise to a timing option: agents can implement projects now-or-later. Because each agent cares only about the project he implements, while the principal cares about the projects undertaken in aggregate, the timing option may be valued differently by the principal and the agents. Under a fair assignment rule (one that treats the agents symmetrically), these conflicting valuations result in agents sometimes not implementing the principal's desired projects.
Regulation FD and the Financial Information Environment: Early Evidence
Resource allocation among simulation time steps
Motivated by the problem of efficient estimation of expected cumulative rewards or cashflows, this paper proposes and analyzes a variance reduction technique for estimating the expectation of the sum of sequentially simulated random variables. In some applications, simulation effort is of greater value when applied to early time steps rather than shared equally among all time steps; this occurs, for example, when discounting renders immediate rewards or cashflows more important than those in the future. This suggests that deliberately stopping some paths early may improve efficiency.
Saving the worst for last: The effect of time horizon on the efficiency of negotiating benefits and burdens
Three experiments explored the effect of outcome delays — longer time horizons for the realization of outcomes — on the efficiency of negotiated agreements. We hypothesized that there would be a positive relationship between a longer temporal distance to the consequences of negotiated agreements and the efficiency of those agreements. Outcome delays did increase the efficiency of the negotiated agreements. In addition, type of resource, burden or benefit, moderated this relationship.
Taxing Multinationals
This paper analyzes the effects of tax policy on the strategic choices of multinationals and on national welfare. Contrary to existing theory, in the absence of foreign taxation, deferral of home-country taxation until earnings on outbound FDI are repatriated is generally superior to including those earnings in current income. This holds even if the home country taxes domestic investment less generously. This is also generally superior to exempting foreign income.
Teaching pricing and revenue optimization
The Association Between Changes in Interest Rates, Earnings, and Equity Values
Numerous studies have documented that stock returns are negatively related to changes in interest rates, but there has been little corroborating research on the information in interest rate changes about the fundamentals that the stock market prices. The negative correlation is often attributed to changes in the discount rate, a denominator effect in a valuation model. However, there may also be a numerator effect on the expected payoffs that are discounted.
The Effect of the Tax Reform Act of 1986 on the Location of Assets in Financial Services Firms
This paper examines the effects of the Tax Reform Act of 1986 on the international location decisions of U.S. financial services firms. The Act included rule changes that made it substantially more difficult for U.S. firms to defer U.S. taxes on overseas financial services income held in low-tax jurisdictions. We use information from the tax returns of U.S. corporations to examine how local taxes affect the allocation of financial assets held abroad by financial services firms.
The effects of categorically based expectations on minority influence: The importance of congruence
The Quality of Financial Statements: Perspectives from the Recent Stock Market Bubble
During the recent stock market bubble, the traditional financial reporting model was assailed as a backward-looking system, out of date in the Information Age. With the bursting of the bubble, the quality of financial reporting is again under scrutiny, but now for not adhering to traditional principles of sound earnings measurement and asset and liability recognition. This paper is a retrospective on the quality of financial reporting during the 1990s. Did reporting under U.S. GAAP perform well during the bubble, or was its quality suspect?
The Risk at Being Unfair: World-Size Global Markets Lead to Economic Instability
Trading Off Between Value Creation and Value Appropriation: The Financial Implications of Shifts in Strategic Emphasis
Weighing the care: patients' perceptions of physician care as a function of gender and weight
DESIGN: In a four-cell design, male and female, overweight and nonoverweight patients reported on the medical care that they received immediately following their appointment.
SUBJECTS: A total of 125 patients affiliated to one of four large clinics in the Texas Medical Center of Houston completed this study.
Why Parrondo's Paradox Is Irrelevant for Utility Theory, Stock Buying, and the Emergence of Life
Since the initial publication of Parrondo's paradox [1, 2], a number of articles on the subject have appeared both in the academic literature and in the media. The paradox describes a reversal of fortune for a gambler who loses money by playing either of two games of chance, but who makes money by randomly playing the two games.
A Note on NNS Models: Introducing Physical Capital and Avoiding Rationing
A Domain-Specific Risk-Attitude Scale: Measuring Risk Perceptions and Risk Behaviors
Are There Bank Effects in Borrowers' Costs of Funds? Evidence from a Matched Sample of Borrowers and Banks
We use a matched sample of individual loans, borrowers, and banks to investigate the effect of banks' financial health on the cost of loans, controlling for borrower risk and information costs. Our principal finding is that low-capital banks tend to charge higher loan rates than well-capitalized banks. This effect is primarily associated with firms for which information costs are likely to be important, and, when borrowing from weak banks, these firms tend to hold more cash.
Augmenting Conjoint Analysis to Estimate Consumer Reservation Price
Authority and Communication in Organizations
This paper studies the delegation as an alternative to communication. We show that a principal prefers to delegate control to a better informed agent rather than to communicate with this agent as long as the incentive conflict is not too large relative to the principal's uncertainty about the environment. We further identify cases in which the principal optimally delegates control to an "intermediary," and show that keeping a veto-right typically reduces the expected utility of the principal unless the incentive conflict is extreme.
Political Intervention in Debt Contracts
This paper develops a dynamic general equilibrium model of an agricultural economy in which poor farmers borrow from rich farmers. Because output is stochastic (we allow for idiosyncratic and aggregate shocks), there may be default ex post. We compare equilibria with and without political intervention. Intervention takes the form of a moratorium and is decided by voting. When bad economic shocks are highly likely, state-contingent debt moratoria always improve ex post efficiency and may also improve ex ante efficiency. Moreover, the threat of moratoria enhances efficiency.
Supply Chain Coordination Under Channel Rebates with Sales Effort Effects
The Scope and Persistence of Mere-Measurement Effects: Evidence from a Field-Study of Customer Satisfaction Measurement
Valuation of the Debt-Tax Shield
In this study, we use cross-sectional regressions to estimate the value of the debt tax shield. Recognizing that debt is correlated with the value of operations along nontax dimensions, we estimate reverse regressions in which we regress future profitability on firm value and debt rather than regressing firm value on debt and profitability. Reversing the regressions mitigates bias and facilitates the use of market information to control for differences in risk and expected growth.
A Genealogical Approach to Organizational Life Chances: The Parent-Progeny Transfer among Silicon Valley Law Firms, 1946–1996
Portfolio Value-at-Risk with Heavy-Tailed Risk Factors
This paper develops efficient methods for computing portfolio value-at-risk (VAR) when the underlying risk factors have a heavy-tailed distribution. In modeling heavy tails, we focus on multivariate t distributions and some extensions thereof. We develop two methods for VAR calculation that exploit a quadratic approximation to the portfolio loss, such as the delta-gamma approximation. In the first method, we derive the characteristic function of the quadratic approximation and then use numerical transform inversion to approximate the portfolio loss distribution.
Self-Control for the Righteous: Toward a Theory of Precommitment to Indulgence
Taking Stock of Stockbrokers: Exploring Momentum Versus Contrarian Investor Strategies and Profiles
Two studies were conducted among professional security analysts to explore their patterns of decision making while managing investment portfolios. In study 1, a computer-based simulation, the analysts' styles differed markedly, with most exhibiting either a momentum or contrarian approach, as indicated by responses to portfolio stock price changes. Study 2 used a verbal protocol procedure and semistructured depth interviews to probe the analysts' thought processes.
The Effects of Dissimulation on the Accessibility and Predictive Power of Weakly-Held Attitudes
This research examines the effects of lying about one's attitudes (attitude dissimulation) on various strength-related consequences for weakly held attitudes. Dissimulation for weak attitudes could either produce a strengthening effect on the underlying attitude (if lying involves activation of the true attitude) or a weakening effect (if lying sets up a competing link to the false attitude). Results from three experiments using different dissimulation paradigms support the strengthening hypothesis.
Choice and the Internet: From Clickstream to Research Stream
The authors discuss research progress and future opportunities for modeling consumer choice on the Internet using clickstream data (the electronic records of Internet usage recorded by company web servers and syndicated data services). The authors compare the nature of Internet choice (as captured by clickstream data) with supermarket choice (as captured by UPC scanner panel data), highlighting the differences relevant to choice modelers.
Linking Customer Assets to Financial Performance
As more firms adopt a customer asset management approach to their business, it has become increasingly important to understand how customer management efforts relate to the financial performance of the firm. Of specific interest to shareholders is the relationship between traditional financial measures and customer-centric measures. The customer-centric measure that has received the most attention is customer lifetime value (CLV).
Finding Important Findings
Do We Need Multi-Country Models to Explain Exchange Rate and Interest Rate and Bond Return Dynamics?
This paper examines characterizations of the dynamics for the first and second moments of the one-month interest rate, the 12-month excess bond return and exchange rates. The countries considered are the US, Germany, Japan, and the UK. Our tests are based on the implications of multi-country versions of the Cox et al. (1985) class of term structure models. Multi-country models are in several cases better able to explain the dynamics of the one-month interest rates and the 12-month excess bond returns than one-country models.
Monetary Policy Strategies for Emerging Market Countries: Lessons from Latin America
Project Assignment Rights and Incentives for Eliciting Ideas
Short Rate Nonlinearities and Regime Switches
Using non-parametric estimation methods, various authors have shown distinct non-linearities in the drift and volatility function of the US short rate, which are inconsistent with standard affine term structure models. We document how a regime-switching model with state-dependent transition probabilities between regimes can replicate the patterns found by the non-parametric studies. To do so, we use data from the UK and Germany in addition to US data and include term spreads in some of our models. We also examine the drift and volatility function of the term spread.
Assessing the Impact of Anti-Drug Advertising on Adolescent Drug Consumption: Results from a Behavioral Economic Model
Can 'Big Bath' and Earnings Smoothing Coexist as Equilibrium Financial Reporting Strategies?
Effects of Inconsistent Attribute Information on the Predictive Value of Product Attitudes: Toward a Resolution of Opposing Perspectives
This article examines the effects of evaluative inconsistencies in product attribute information on the strength of the resultant attitude, as manifested in its predictive ability. The existing literature makes opposing predictions regarding the effects of information inconsistency on attitude strength. We seek to resolve this dilemma by investigating the likelihood of inconsistency reconciliation, that is, whether or not people elaborate on inconsistencies with the goal of achieving an integrated evaluation.